At Ibrahz Collection, we aim to make exchanges easy for all our customers. Orders placed within Pakistan can be exchanged within 15 days of receiving the order by courier.
Eligibility for Exchange
- Items must be unused and unaltered, with all tags intact.
- Packaging must be in its original condition.
- The original invoice must be present.
- Items purchased on discount or sale are not eligible for exchange.
Refunds and Store Credit
Refunds are not issued in cash. Instead, the customer will receive a coupon of the same value, valid for the Ibrahz Collection online store only. It can be used immediately or at any time in the future. Please read your coupon carefully for further details.
Sale Orders
The above conditions apply to non-sale orders only. For sale orders, exchanges are provided only for valid reasons, and the exchange process may take longer than usual.
International Orders
Ibrahz Collection apologizes to all international customers, but we currently do not offer exchanges or refunds on international online orders. We try our best to provide complete information so you can order with confidence. If you have any questions or concerns before placing your order, please contact our Customer Support team.
Change of Mind
If you change your mind about your purchase, you can return your order and receive store credit (minus shipping costs) for future online purchases. This applies only to requests received within 15 days of receiving your order. Only items that have not been worn, used, or altered in any way are eligible.
How to Request an Exchange
Please contact our Customer Support team, share the required order details, and our representative will guide you through the process. If all exchange conditions are met, we will arrange a pick-up from your doorstep.
Contact Us
Phone: +92 332 3528752
Email: info@ibrahz.com
